StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states

Responsibilities:

• Inspects and repairs company's medical and related technical equipment in accordance with manufacturer's specifications.
• Inspects and repairs patient/customer's medical equipment in accordance with manufacturer's specifications.
•  Repairs, calibrates, and maintains equipment.
• Safety tests medical equipment and company's structural environment to ensure patient and staff safety from electrical or mechanical hazards.
• Consults with staff to ascertain that equipment functions properly and safely.
• Assembles medical equipment per manufacturer's specifications.
• Maintains adequate supply of repair parts.
• Can demonstrate and explain correct operation of equipment. This includes but is not limited to identifying hazmat symbols, wearing protective safety gear and red-bagging and handling contaminated equipment in a safe manner.
• Documents the functional checks and repairs for company and patient/customer's equipment.
• May have to assist Delivery Drivers in preparing, loading and unloading trucks/vans.
• Maintains work area and tools in a clean and orderly manner.
• Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.

Required knowledge, skills and abilities to perform the role include the following:
Education, Work Experience or Related Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• A current state issued driver’s license is required and must be active and valid the last three consecutive years
• A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past three consecutive years, no more than two minor violations with no at-fault accidents in the past three years months, no more than two at-fault accidents with no moving violations in the past three years and no more than one moving violation if combined with one at fault accident in the past three years
• Technicians between the ages of 21 and 25 must have a clean motor vehicle record (no accidents and no tickets received) and a valid driver’s license for at least three years
• The ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up or repair durable medical equipment
• Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is preferred
• One year previous repair or warehouse experience preferred

Specialized Knowledge, Skills & Abilities:

• Strong mechanical skills are necessary as is the ability to remain patient focused when repairing, maintaining, or setting up DME equipment
• The knowledge and ability to operate smart devices (e.g., smart phone, tablets), computers and hand held scanning devices are required
• The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME equipment repairs, maintenance, and set up
• The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPAA is required
• Good organization and prioritization skills are required to plan and stage equipment as describe
•  A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures
• Spanish speaking skills are desirable but not required

Equipment

• Basic tools e.g., wrench, screwdrivers etc. to set up and repair durable medical equipment
• Smart devices (e.g., smart phone, tablets), computers and hand held scanning devices
• A 14-16 foot box truck

Work Environment, Conditions and Demands

• Stocking and unloading work is performed in warehouse environment
• On a moderate basis, technicians are exposed to weather as a daily condition of the role
• On a very frequent basis (75%-100% of the day), technicians are required to handle and transport compressed oxygen
• Technicians may be periodically exposed to odors and dust from used equipment (about 50%-75% of the time), particularly when cleaning dirty equipment
• Technicians may periodically experience occupational exposure to bodily fluids, feces and blood (approximately 50%-75% of the time) when servicing and/or handling dirty durable medical equipment
• Technicians may seldom experience occupational exposure to other potentially infectious materials (approximately 0%-25% of the time) when servicing and/or handling dirty durable medical equipment

Physical Requirements and Demands

• Incumbents must have the ability to lift, carry, push and pull durable medical equipment that weighs up to 80 lbs. intermittently but consistently throughout the majority of their day (50%-75% of the day)
• With assistance, incumbents must have the ability to lift, carry, push, pull and handle awkward sized/shaped durable medical equipment that weights between 90 lbs. and 120 lbs. Generally, this may occur 2-5 times per week
• Incumbents must have the ability to lift, maneuver and assemble and disassemble large and awkward durable medical equipment (e.g., beds) that weight up to 80 lbs. intermittently but consistently throughout the day
• For those sites that dispense liquid oxygen, incumbents are required to lift, pull, push, carry and maneuver containers weighing up to 100 lbs. Generally, this may be expected about 2-5 times per week
• Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
• Periodically, (approximately 50%-75% of the day) standing, walking, bending, twisting, grasping, squeezing, kneeling, stooping, crouching, crawling, reaching, reaching above the shoulder is required while transporting, setting up, taking apart and moving medical equipment as described Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described
• Occasionally, climbing of stairs is required to transport durable medical equipment to or from a particular room, location or vehicle